Frequently Asked Questions
Is there a lost card fee?
No
If I lose my card will I still be able to participate in a game
Yes, Nothing has changed with your player status.
How long will it take to get a new card?
The process is normally 7-10 days, however, if you will need a rush order you can call customer service to accommodate your needs.
If my child quits a team or league within the first two weeks, will I be refunded my card fee?
Yes
I sent in forms/credentials by mail but the website is showing “not approved”, what do I do?
Start by checking to make sure that your credentials were uploaded correctly. If they were uploaded correctly, the site should say “pending”. If it still says “not approved” you must call customer service because your credentials may not have qualified under the leagues requirements.
Do I have to re-submit my forms/credentials every year or season?
If the league does not change their requirements, then no. However, if the league changes their requirements then you will have to update your credentials.
Will there be a separate membership fee for every league that I enter?
No. Player Authenticate will charge an annual fee that will satisfy multiple leagues, tournaments and teams from one membership.
Will I receive a membership discount for siblings?
Yes. There will be a discounted rate for multiple child families.
How do I know that my information/credentials will be safe?
All uploaded information is completely confidential and can only be viewed by the user, as well as, a PAC professional. The user information is password protected and encrypted to assure the highest level of security.
If the league and coaches cannot see my information/credentials how will they know that I have met the requirements?
The leagues and coaches will only be able to see if a player is approved or not approved. They will not see any personal information such as birth certificate, passport, drivers license, utility bill, financial records, etc.
Will my contact information get sent to advertisers?
No. Player Authenticates purpose is to protect the privacy of their customer’s personal information, not distribute it.
What if my child decides not to participate in sports next year? Is there a penalty to cancel?
No. There are no penalties for cancellation. If the player decides that they do not want to participate the following year, simply do not renew your Player Authenticate membership. We will keep the information in the system for up to one year before it will be deleted. This is done in case the player changes his/her mind.
Do I need to create a different account with different passwords if I have more than one child?
No. As a parent or guardian, you can have multiple children registered under one account using one User ID and one main Password. All children will have there own unique member ID that will be attached to each person’s specific set of credentials.
How much is a replacement card? Who do I call if I lose mine and how long will it take?
Replacement cards will be free (as long as this is not abused). When the member initially registers he/she will receive 2 photo ID cards. If the member needs a replacement card, simply click on “Lost Card” on the website and within 7-10 days the replacement card will be sent
I don’t have a scanner for my computer, how can I get information to Player Authenticate for verification?
Scanning and emailing the documents is the fastest and easiest way to transfer documents. However, if this is not possible, you can mail the items directly into customer service. Once registered go to Send Document (Alternate Method) on the website.
I can’t find my child’s league/tournament listed when I registered?
Don’t worry. The league/tournament probably hasn’t gone through the complete registration process yet. Simply hit the “click here” button when on the Choose League/Tournament page of the website. This will notify PAC to reach out and assure the league/tournament has registered.
I am not comfortable sending personal information over the internet. Are there other options?
Yes. You can mail or fax the items directly into customer service. Once registered go to Send Document (Alternate Method) on the website.
Do I have to pay by credit or debit card?
No. Although this is the preferred method of payment for speed and security purposes, we do not want to prohibit any member from participation in their respective sport. Please contact customer service to see about potential alternate arrangements.
Will my credit card be charged for anything without my supervision?
No. There are no hidden fees and you will be notified prior to membership expiration in regard to your membership renewal.
Do I have to worry about my child purchasing anything on your site?
No. There is nothing for sale on the website.
Do I have to sign my child up for each league/tournament that they enter?
This is simple. When signed in to the website, go to the League/Tournament Selection and simply add the additional league/tournament and it will walk you through the set up.
What if my child moves to a different level within the league, do I need to notify anyone at PAC to update my card?
No. Playing up or down within a particular leagues is between the player and the league. The only time that PAC will get involved is if there are different requirements necessary for the different levels of play.
As a coach, what are my responsibilities once my team has fully registered?
Not much. You should set up your rosters so that you will have a quick look at your player’s status. If someone is showing “incomplete” or “not approved” then you may want to contact him or her to go to PAC and get the appropriate credentials uploaded.
What if I move during the season or the following year, do I need to start over and send all new documentation?
Probably not. Most uploaded information will be able to overlap from league to league. Simply go onto the website and add your new league to your profile. If your new league has different requirements, you will need to upload the new credentials.
As a coach, will I receive a card and what is the cost?
There are no charges for the coach. Once the coach’s credentials are “approved”, a ID Card will be shipped out.
As a coach, do I call the league or PAC with roster questions?
Any specific roster questions should be geared toward the league. However, if you are having trouble on the PAC website while creating your personal roster, please contact customer service at PAC for assistance.
How will I know what my child’s league or tournament require, as far as documentation is concerned?
Once you choose the league/tournament you will go to the Credential Upload step and it will show the league/tournaments specific needs.
Why do you need medical information?
Since all leagues/tournaments require a Medical Release form, Player Authenticate would like to be an additional source if an emergency arises. If a member gets hurt and is in need of medical attention, Player Authenticate can be reached immediately to access the member’s parental information, doctors phone, hospital preference, allergies, etc.
SIMPLE SAFE SECURE

Simple: Register your child, choose your child's league/tournament, upload the required documents, submit. Congratulations! You are a member of P.A.C.!

Safe: Submit your child's personal information and your documentation to a secure and safe website, where only you and Player Authenticate have access to this information.

Secure: Player Authenticate uses the latest security measures to assure that you and your childs personal information is recieved and stored safely.

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